Can't download Free Emergency Flares

I just unlocked the Free Emergency Flares. But, when I try to download them the drop down menu is greyed out.

Hey @vfxtodd! I’m sorry to hear you’re having trouble downloading. Our support team are better suited to assist you with that and fix the problem. You can reach them at support@actionvfx.com

Thanks for your help. I have written an email to support.

Cheers,
Todd