Can't download free Snow FX without using my credits?

Could be user error, but if I select free FX, while loggedin, it wants to use my unlocking credits. How do I get around that? Thanks in advance.

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Hello There,

We’re sorry to hear that you encountered some strange error on your subscription for the Free products. I will forward this to our technical team so they can investigate and fix the problem ASAP.

In the meantime, you can get the free products by turning off your subscription and adding the free effects to your cart. Then proceed to checkout and once the checkout is successful, go to your “My Download” to start downloading them.



Don’t feel bad, when we first started the Subs, I had the same issue. Turning off the sub switch lets you get the free stuff, but it wasn’t intuitive :smiley:

I’m pretty sure I turned it off the first time banging my head against the keyboard!